Privacy Policy
1. User Information:
- Alvarez Camacho S.L., hereinafter the CONTROLLER, is the controller responsible for processing the User’s personal data and informs you that such data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD).
2. Purpose of Processing:
- To maintain and manage the business relationship with the User, process the purchase request, and invoice and collect payment for the products. Providing data for this purpose by our customers is mandatory; otherwise, performance of the contract will not be possible.
- To channel requests for information, suggestions and complaints that you may send us, contact the sender of the information, respond to your request or query, and carry out subsequent follow-up. Providing data for this purpose is voluntary; however, if you do not do so, it will not be possible to respond to the request, query or complaint. Therefore, communicating your personal data for these purposes is a necessary requirement for us to be able to handle such requests.
- The processing operations envisaged are:
- Sending advertising commercial communications by email, fax, SMS, MMS, social networks or any other electronic or physical means.
- Conducting market research and statistical analysis.
- Processing orders and requests, responding to queries, or any type of request made by the user.
3. Data Retention Criteria:
- They will be kept for as long as there is a mutual interest in maintaining the purpose of the processing and, when they are no longer necessary for that purpose, they will be deleted with appropriate security measures to ensure the pseudonymisation of the data or its total destruction.
- We only keep your data for the period of time necessary to fulfil the purpose for which it was collected, to comply with the legal obligations imposed on us, and to address any potential liabilities that may arise from fulfilling the purpose for which the data was collected.
- Data for managing the customer relationship and for invoicing and collecting payment for products or services will be kept for this purpose for the entire time the contract remains in force. Once this relationship has ended, where applicable, the data may be kept for the period required by applicable legislation and until any potential liabilities arising from the contract have expired.
- Data for sending commercial communications about our products or services will be kept indefinitely, until, where applicable, you inform us of your wish to delete them or your desire to stop receiving such communications.
- Data of potential customers who do not end up contracting our products or services and who do not wish to receive commercial information will be deleted once it is confirmed that no contract will be entered into. If, due to the prior relationship between the parties, even if not consummated, potential liabilities could arise, the data will be kept until such liabilities have expired.
- Data processed to handle requests, applications, queries or complaints will be kept for the time necessary to respond to them and to close them definitively. Subsequently, they will be kept as a record of communications for a period of one year, unless you request their deletion earlier.
- Data provided through social networks will be kept for as long as you remain our friend or follower on the relevant platform.
4. Disclosure of Data:
- The legal basis for processing your data is the performance of a contract to which the data subject is a party, or the application, at the data subject’s request, of pre-contractual measures.
- The legal basis for processing the necessary data is to manage the contractual relationship or the adoption of pre-contractual measures with Alvarez Camacho.
- The prospective offering of products and services to our customers is based on the satisfaction of the legitimate business interest of being able to offer them the contracting of other products or services and thus achieve their loyalty. This legitimate interest is recognised by the applicable legal regulations (General Data Protection Regulation), which expressly allows the processing of personal data on that legal basis for direct marketing purposes. However, we remind you that you have the right to object to this processing of your data, and you may do so by any of the means provided for in this clause.
- The prospective offering of products and services to those who, having shown interest in them, are not or have not become our customers is based on the data subject’s consent. Such consent may be withdrawn at any time, with no consequences other than no longer receiving advertising, and without affecting the data processing carried out previously.
- The prospective offering of products and services to those who, having shown interest in them, are not or have not become our customers is based on the data subject’s consent. Such consent may be withdrawn at any time, with no consequences other than no longer receiving advertising, and without affecting the data processing carried out previously.
- Data provided through social networks will be processed on the legal basis of your consent, which you may withdraw at any time, although this will not affect the lawfulness of processing carried out previously.
- Data will not be disclosed to third parties, except where required by law.
- However, disclosures required by law are considered mandatory, corresponding to the competent Public Administrations, including judges and courts, in the cases provided for by law and for the purposes defined therein.
- Financial institutions through which the management of collections and payments is carried out.
- If necessary for the development and execution of the purposes of the processing, to our service providers related to communications, with whom the CONTROLLER has signed the confidentiality and data processor agreements required by current privacy regulations.
5. User Rights:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and erasure of your data, and to restriction of or objection to its processing.
- Right to lodge a complaint with the supervisory authority if you consider that the processing does not comply with current regulations.
- In all cases, you must prove your identity by providing a photocopy or scanned copy of your National ID card (DNI) or equivalent document, or a document proving representation if the right is exercised through a representative.
- In the event of any infringement of your rights, especially when you have not obtained satisfaction in exercising them, you may lodge a complaint with the Spanish Data Protection Agency (contact details available at www.aepd.es) or another competent supervisory authority. You can also obtain more information about your rights by contacting these bodies.
- By providing us with your personal data, the person doing so guarantees that they are over 14 years of age and that the data provided is true, accurate, complete and up to date.
- For these purposes, the data subject is responsible for the accuracy of the data and must keep it duly updated so that it reflects their real situation, being liable for any false or inaccurate data they may provide, as well as for any damages, direct or indirect, that may arise.
- If you provide third-party data, you assume responsibility for informing them in advance of everything provided for in Article 14 of the General Data Protection Regulation under the conditions set out in that provision.
6. Contact Details to Exercise Your Rights:
- Postal address: C/ Enrique Camacho Carrasco, 48, Marchena (Seville), Postcode: 41620.
- Email: info@alvarezcamacho.com
- Telephone: +34 954 84 63 52
- Contact form to unsubscribe: https://alvarezcamacho.com/contacto/